FAQ
let there be clarity
still have questions?
Sometimes there are a bunch of questions, more frequently than others. Please review the questions and answers before proceeding.
If you cant find what you’re looking for here don’t hesitate to drop us a few lines. We are here to support.
Do you offer international shipping?
Yes! We ship everywhere in the EU and if you live outside the European Union we would have to process your order manually. Don't worry drop us a line if you want to know more.
How do I track my order?
Unfortunately we don't offer an automatic solution for this. Your order takes around 5-7 days to ship depending on your destination. If your order hasn't showed up within this time fram, just contact us and we will help you track it.
How to become a rider for the Heartwood Team?
If you think you are the true ambassador we need, please send us an email about yourself so we have a chance of getting to know you. If you have ideas on how to get the Heartwood roots to spread out there, let's hear your ideas. Send some clips and links to your social profiles.
Become a retailer
Want to become a Heartwood retailer? We’re always looking for representable shops out there to offer some of our products. You think you’re up for it? Please drop us a line and tell us about it.